Last updated: October 16, 2026
Because our products are digital files delivered instantly, we can’t take them back once they’ve been downloaded. We still want you to be happy with your purchase, so here’s how refunds work.
When you can get a refund
Within 14 days of purchase, we will give you a full refund if:
- the file is damaged, won’t open, or is missing pages, and we can’t fix it for you;
- the product is materially different from its description;
- you accidentally bought the same product twice; or
- you never received access to your files.
When refunds aren’t available
We can’t offer refunds for change of mind, printing issues caused by your printer or paper settings, or files that have already been downloaded and work as described. If you have a printing problem, contact us first, we’re glad to help.
How to request a refund
Email support@printnestshop.com with your order number and a short description of the problem. Approved refunds are issued to your original payment method through our payment partner, Lemon Squeezy. It can take 5 to 10 business days to appear, depending on your bank.
Customers in the EU and UK
By completing checkout you request immediate access to digital content and acknowledge that you lose your statutory right of withdrawal once the download begins. This does not affect your rights if a product is faulty or not as described.